Dear Resident:

Welcome! As you are aware, the Army implemented a plan for residents to be responsible for paying their own utilities. Minol is a third party utility billing company and we have been contracted to conduct the Residential Communities Initiative Program. One of the most important things you need to know about this program is you can be rewarded for conserving energy. Those who conserve will be financially rewarded, and those who do not conserve, will be billed for their excess consumption.

The first step of the RCI program is a “mock billing” period. This can occur for three, six or twelve months. The purpose is of this is to enable you and your property management company to work out any concerns prior to receiving actual bills. During this time data will be collected to develop a fair and equitable baseline for your utilities.

Minol will be sending you a “mock bill” or consumption statement. Please review your statements during this period and contact us should you have any questions.

You will be notified when the “mock bill” is complete. At that point, you will be responsible for paying the utility statement. You will receive either a rebate, a payment due or no action required statement.

We thank you in advance for your participation in this important program and for partnering with us to conserve energy. Be sure check our web site for energy savings tips.

If you have questions regarding this program please contact the Minol Customer Service at 1-888-636-0493.

Sincerely,
Minol Team

Committed to Conservation