Resident Relations You Can Trust



“Quality in a service or product is not what you put into it.  It is what the client or customer gets out of it.”- Peter Drucker, Management Pioneer.



By partnering with Minol you can be confident that you and your residents are our priority. We offer secure, online account access and bill payment, as well as phone support. Our experienced team of Call Center agents proudly maintain a one call close rate resolution rate of 94% or higher.

  • Monday - Friday
  • 7 a.m. - 7 p.m. (CST)
  • Agents Have an Average of 12 Years Customer Service Experience
  • Average Tenure is More Than 2 Years
  • Multi-lingual Resident Relations Team



Top 5 Frequently Asked Questions


Who is Minol?

Why am I not being billed directly by the utility company?

How can you fairly charge me for my usage if I don’t have a meter in my home?

Is it legal for Minol to bill me?

Why do you keep raising my rates?


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Other Frequently Asked Questions

Please select a Category


Utility Billing Program

Ratio Utility Billing (RUBS)

Fees

Payments

Move Ins and Move Outs

Submetering

Water Usage


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